Returns & Refunds

This page explains our general approach to returning items and issuing refunds for purchases made through our online store. It covers eligibility, required item condition, how refunds are processed, and special handling for damaged or incorrect items.

Return Eligibility

Products may be returned if they meet the eligibility criteria specified in your order details. Eligibility can vary by product category and by any exceptions noted on the product page at the time of purchase. Items returned must be in substantially the same condition as received and include original packaging, tags and accessories unless otherwise stated.

Condition Requirements

Returned items should be unused, unworn, and free from damage, unless the return is due to a defect. For hygiene-sensitive items (for example, certain personal care goods or fitted garments), returns may be restricted if seals or hygiene tags have been removed. If an item shows signs of use beyond what is acceptable, we may refuse the return or apply an adjustment to the refund amount.

How to Initiate a Return

Begin the return process using the order management tools available in your account or follow the return instructions linked to your order. The system will guide you through selecting the item, stating the reason for return, and obtaining any required authorization. Unrequested returns may not be accepted.

Inspection & Refund Processing

Returned items are inspected upon receipt to verify they meet the stated return conditions. If approved, refunds are issued to the original payment method used for the purchase unless otherwise agreed. In certain cases we may offer an exchange or store credit in lieu of a refund. The refund amount will reflect the value of the returned items and any authorized adjustments for item condition where applicable.

Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective or not what you ordered, indicate the issue when initiating the return and provide supporting photos if requested. We will prioritize inspection and resolution for such cases and will arrange for a replacement or refund as appropriate. Please retain packaging and documentation until the matter is resolved.

Partial Refunds & Restocking

In some circumstances, partial refunds may be issued (for example, when items are returned in a condition that reduces their resale value). Where applicable, adjustments will be explained in the refund notification and reflected in the refunded amount.

Non-Returnable Items

Certain items may be marked as non-returnable or final sale in the product description. These items cannot be returned unless faulty or received in error. Please review product details before completing your purchase for any non-returnable designations.

International Returns

International returns may be subject to customs and import regulations when returning goods across borders. Follow the return instructions provided with your order and ensure any required documentation is completed accurately for cross-border returns.

This policy provides a general overview of our returns and refund practices. Specific orders may include additional return or refund terms visible in the order confirmation and account order details.